Privacy Policy
How Custom Cardboard Boxes collects, uses, and protects your personal information in accordance with Australian Privacy law.
update Last updated: March 2026This Privacy Policy explains how Custom Cardboard Boxes ("we", "us", "our") collects, uses, stores, and discloses your personal information. We are committed to handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) administered by the Office of the Australian Information Commissioner (OAIC).
What Information We Collect
We collect personal information you provide when submitting a quote request, contacting us, or using our website. This may include your name, email address, phone number, company name, and any details you include in your message or artwork files.
How We Use Your Information
We use your personal information to respond to enquiries, prepare and deliver custom packaging quotes, process orders, and communicate with you about your order. We do not use your personal information for direct marketing without your consent, and we do not sell or rent your information to third parties.
Storage and Security
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. Your information is stored securely and retained only for as long as necessary to fulfil the purpose for which it was collected or as required by law.
Disclosure
We may disclose your personal information to third parties where necessary to fulfil your order (for example, shipping or production partners). We take reasonable steps to ensure these parties handle your information in accordance with the APPs. We do not disclose your information to overseas recipients unless required to do so.
Access and Correction
Under the Privacy Act 1988, you have the right to request access to the personal information we hold about you and to ask us to correct any information that is inaccurate, incomplete, or out of date. To make a request, contact us at info@customcardboardboxes.com.au. We will respond within a reasonable time.
Complaints
If you believe we have not handled your personal information in accordance with your privacy rights, please contact us at info@customcardboardboxes.com.au. We take all complaints seriously and will work with you to resolve the matter promptly.
Contact
For any privacy enquiries, contact us at info@customcardboardboxes.com.au.
Questions about our policies?
Our team is happy to clarify anything. Reach out and we will respond within one business day.
mail info@customcardboardboxes.com.au