Frequently Asked Questions

Our minimum order quantity is flexible. We recommend starting at 100 units, which gives a good per-unit cost without a large upfront commitment. Larger runs bring the price down further.

Fill out our quote request form or email us directly. Include your box dimensions, quantity, material preference, and any finishing requirements. We typically respond within one business day.

Payment is required in full before production begins. Once payment is confirmed, your job goes into the production queue. We will confirm accepted payment methods when we send your quote.

Standard production takes 8 to 10 business days after your proof is approved. Rush production plans are also available if you need your packaging sooner. If you have a tight deadline, get in touch and we will work out a timeline that suits your schedule.

You request a quote, we confirm the details and send pricing, you approve and pay, we send a digital proof for your sign-off, then production begins. After dispatch, delivery within Australia takes 3 to 5 business days.

Yes. Your artwork is kept on file after your first order, so you will not need to re-submit files. Production time for reorders is the same: 8 to 10 business days from proof approval.

We accept print-ready PDF, AI, and EPS files. If your artwork is not quite ready, our design team can assist. Just mention it when you request your quote.

Yes. We provide a dieline template based on your box dimensions. If you are unsure about the right box structure for your product, let us know and we can advise on the best option.

We print in CMYK. If your brand colours need to be accurate, supply them as CMYK values and we will match as closely as possible. Any significant colour differences are flagged at the proof stage before production starts.

Every order includes a free digital proof and mockup so you can see exactly how your packaging will look before we print. Physical samples are available on request. A sampling fee applies depending on the complexity of the order.

All our boxes are made to your exact specifications. You provide the dimensions and we manufacture to suit. There is no standard size you need to conform to.

We produce mailer boxes, folding cartons, rigid boxes, display boxes, sleeve boxes, and custom shaped packaging. Browse our full product range or get in touch and we can work out the details.

We work with corrugated board, rigid board, kraft, and standard cardboard. The right choice depends on your product weight, the finish you want, and your budget. Learn more on our about page or get in touch and we will recommend the best option.

We offer matte lamination, gloss lamination, spot UV, and foil stamping. These can be combined depending on the look you are after. Matte works well for a clean, premium feel. Spot UV and foil are popular for making logos and key details stand out.

We use offset printing. It produces sharp, consistent colour across the entire run and is the standard method for high-quality custom packaging.

Yes. We offer kraft and recycled board options. Both are recyclable and suit brands that want packaging with a lower environmental footprint. Our custom soap boxes and candle boxes are popular choices for eco-conscious brands.

Yes. Shipping is free on all orders within Australia. Delivery typically takes 3 to 5 business days after dispatch.

Yes, we can ship to international destinations. Mention your location when requesting a quote and we will include international delivery costs.

We work with brands across retail, cosmetics, skincare, food, gifting, and general product packaging. Browse our packaging by industry to see solutions tailored to your sector. Most of our clients are Australian businesses looking for packaging that reflects their brand and holds up during shipping.

Yes. Larger runs come with better per-unit pricing. Include your estimated quantity in your quote request and we will price accordingly.